In addition to the definitions found in the
Terms of Use, the following definitions apply to this SLA:
"Customer Data" means:
• All data uploaded by the Customer to BUZZ HPC infrastructure and;
• All data created by the Customer on BUZZ HPC infrastructure.
"Covered Services" means either Instances in Multiple Regions or A Single Instance.
"Downtime" means:
• For container instances: loss of external connectivity or persistent disk access for the Single Instance or, with respect to Instances in Multiple Regions, all applicable running instances.
• Downtime does not include loss of external connectivity as a result of outages in upstream transit provider networks if the Customer is acquiring connectivity on a pass-through basis from BUZZ HPC. If so, the respective Carrier terms of Services will apply
"Downtime Period" means a period of one or more consecutive minutes of Downtime. Partial minutes or intermittent Downtime for a period of less than one minute will not be counted towards any Downtime Periods.
"Financial Credit" means the following for a “Tiered Services”: if the monthly uptime did not meet the SLO, Customer will obtain a prorated credit for the downtime which will be credited to future monthly bills of the customer. Financial Credits will not be issued for an Order Form which requests “Non-Tiered Services” which provides no guarantees for uptime.
"Instances in Multiple Regions" means container instances hosted as part of the BUZZ HPC Services where instances are placed across two or more Regions.
"Monthly Uptime Percentage" means total number of minutes in a month, minus the number of minutes of Downtime suffered from all Downtime Periods in a month, divided by the total number of minutes in a month.
"Region" means the applicable region described in the BUZZ HPC Services documentation provided to Customer, denoted by physical location, such as NJ1, NY1 as may be updated by BUZZ HPC from time to time.
"Single Instance" means a single container instance hosted as part of the BUZZ HPC Services
"Tiered Services" means customer set out in its Order Form that it is selecting a tiered Services rather than a basic Services without redundancy or uptime guarantees.